Privacy Policy

Last updated: 16 October 2026. KonvoChat is a product of RPUniverse.

1. Who we are

KonvoChat ("we", "us") provides live chat software that businesses ("customers") add to their websites, together with a web dashboard and mobile app for their support agents. Contact: support@konvochat.site.

2. Data we process

• Customer accounts: name, email, password (stored hashed), organization name, team members, settings and billing history.
• Website visitors who use the chat: messages and files they send, and optionally their name, email and phone number. Technical data: IP address, browser, operating system, language, time zone, country, pages visited on the customer's website and referrer.
• Mobile app: a push notification token for the device, and photos or files only when the agent chooses to send them.
• Payments: handled by our payment providers (Stripe, Flutterwave, Campay). We receive the payment status, amount and reference, never full card numbers or Mobile Money PINs.

3. Why we use it

• To deliver the chat service: show messages in real time, notify agents and visitors, keep conversation history.
• To provide the optional AI assistant: when a customer enables it, visitor messages and the customer's knowledge base are sent to our AI provider (Anthropic) to generate replies.
• To bill customers, prevent abuse and fraud, keep the service secure, and provide support.

For visitor data, the website owner (our customer) is the data controller and we act as their processor. Visitors should read the privacy policy of the website they are chatting with.

4. Sharing

We do not sell personal data. We share it only with service providers needed to run KonvoChat (hosting, email delivery, push notifications through Expo, AI replies through Anthropic, payment providers), or when required by law.

5. Retention

Conversations are kept according to the customer's plan (for example 30 days on the Free plan) or until the customer deletes them. Deleted accounts are removed from our systems within 30 days, except records we must keep for accounting.

6. Security

Connections are encrypted (HTTPS), passwords are hashed, and access to customer data is limited to the customer's team and to our staff when needed for support or abuse investigations.

7. Your rights

You can ask to access, correct or delete your data. Customers can edit or delete visitor data from the dashboard. Visitors can contact the website owner or write to us and we will forward the request.

8. Children

KonvoChat is not intended for children under 13.

9. Changes

We will post updates on this page and notify customers of important changes.